Good to know
Frequently asked questions
Everything you want to know about our coffee, tea, shipping and Lucky Ducky Coffee.
How do I receive my gift card?
Your digital gift card is delivered by email with a unique code. No physical card is shipped.
Where can I use it?
Redeem your gift card online at www.luckyduckycoffee.com by entering its code at checkout.
Does it expire?
Our digital gift cards have no expiration date.
What if I lose the gift card email?
Contact Ducky@luckyduckycoffee.com for help. Include your order number or the email address used for the purchase. Please don’t send your full gift card code.
How fresh is the coffee when it arrives?
Our coffee is roasted to order by our Southern California roasting partner and ships the same week, so it arrives fresh.
Where do your beans come from?
Our coffee collection includes single origins and blends sourced from coffee-growing regions around the world. Each product page lists the origin details for that coffee.
How does the $1 donation work?
$1 from every order supports Animal Samaritans, helping animals in need across the Coachella Valley.
How long does shipping take?
Coffee orders typically ship within 1–3 business days. After shipment, U.S. delivery generally takes 3–5 business days, depending on your location. Merchandise is made to order; please allow an additional 2–7 business days for production before shipment, plus delivery time. Items may arrive in separate shipments. International delivery typically takes 7–21 business days and varies by destination. You’ll receive a tracking email once your order ships.
Do you have caffeine-free options?
Yes. Explore our decaf coffee and caffeine-free herbal tea options for a flavorful cup without the caffeine.
Can I return or exchange my order?
If something is not right, contact us and we will help. See our refund policy for the current return and refund terms.
Send us a message and we will be happy to help.
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